We have given WaterAccount.com additional features and a whole new look and feel. Clients have requested a more robust solution and we listened - responding with an interface that provides more data, charts and graphs. Your customers will be able to view their bills and print them from the website. Your staff will have better controls to communicate with and manage your online customer accounts.
Our new version of WaterAccount.com makes the interface to your organization seamless and easier for your customers to use. All you have to do is contact us to make it happen for your agency.
Customer Features
- Display account details including user name, account number, service address and more
- Display account activity
- View up to 5 years of usage history as text or in graphic form
- Show one year of water allocation vs. usage as text or in graphic form
- See multiple accounts for a single user
- Works with all major browsers including Internet Explorer, FireFox, Chrome, Safari, Opera and AOL
- Easy sign up - users can sign up for accounts without administrative interaction
- Users can change their own passwords
- Users can change their own e-mail addresses
- Users can send a message to a customer service representative
- Users can assign a friendly nickname to an account
- Current water bill is available in a pdf file for viewing, printing, or downloading
- View a list of all water accounts that have signed up
- View account details of any account
- View pending accounts for new registrations
- Activate a user account for a customer who is having registration or activation problems
- View customer account statements (a great tool for customer service representatives)
- Email account details to any account
- Send out bulk emails to all users
- View and manage multiple site logs
- View use statistics for the whole site, for individual accounts or all registered users
- Set a site message for users to see when they logon to their accounts
- Ability to set individual customer message
- Ability to take the site offline/online
- Ability to have multiple administrators with customized security settings
- Ability to adjust all global settings
- Ability to reset customer passwords
- Water district customers can sign up, view bills and pay bills via the web site without the need to contact the district
- Data transfers between utility billing and web application can be scheduled
- Online payment is processed automatically through a merchant bank or ACH service of the water district's choice
- All transactions are logged
- All automated communications are done over secure encrypted connections
- Automated monitoring of system ensures maximum availability and security of data transfers and systems